Return and Refund Policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can send us your return by mail after we provide you with the required information.
Once approved, customers can expect a refund within 7-15 days of contacting us. Please note that some financial institutions require more time for the refund to be fully processed, and it could take longer for the refund to be reflected in your bank account.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
See item details for return and exchange eligibility.
You can always contact us for any return questions at email@example.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Please inspect your order upon reception and contact us immediately at email@example.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Please also include pictures of the defected item, the specific area where it was defected, and proof of order delivery.
For orders that are cancelled as a result of customer remorse, the customer is responsible for all return shipping fees and restocking fees that may apply To return your product, you should mail your product to P.O. Box 3644 Poughkeepsie NY 12603, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary
For any other questions regarding returns and refunds contact
Exchanges (if applicable)
We only replace items if they are defective or damaged. Email us with the name of the item you currently have and you would like to exchange it for.
If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: P.O. Box 3644 Poughkeepsie NY 12603, United States.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
How can customers return your products?
How will customers get the return label?
-Download and print
For customer remorse
- Customer responsibility
P.O. Box 3644,
Poughkeepsie, NY 12603.