Once an order has been submitted, you will be provided order status and shipping information regarding your order and receive the tracking number (via email) after your order has been shipped.
We offer free shipping if you order more than 75$. Otherwise shipping charge will be added through calculating your distance.
Shipment processing time
Every effort is made to dispatch your order as soon as possible. Processing time is 3-5 business days (Monday - Friday). The transit time is approximately 5-8 business days, but can be longer depending on the carrier.
You will receive a shipping confirmation email as soon as it has been shipped.
What happens after I place an order?
You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 3-5 business days (not including holidays). Products that have customizations will take longer to ship out.
Please check your spam folder for the confirmation email if you don't see it in your inbox.
If you don't receive a confirmation email, please email firstname.lastname@example.org with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.
Which carriers do you ship with?
We use a variety of reputable carriers, including but not limited to UPS & USPS. For orders of high value, carriers will ask for a signature upon delivery.
How long will my order take to ship?
After an order is shipped, it will typically take 5-8 business days to receive your order.
Shipping times vary depending on the order, but you can always keep updated with your order here.
Do you ship internationally?
At the moment, we only ship to the United States.
I want to cancel my order. What do I do?
We're sorry to hear that you want to cancel! If you choose to cancel your order and it hasn't shipped yet, you will get 24 hour to cancel your order.
Request a cancellation: within 24 hours of purchase.
How do I check the status of my order?
Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email email@example.com and we will assist you from there.
P.O. Box 3644,
Poughkeepsie, NY 12603.